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STAY AT HOME - PROTECT THE NHS - SAVE LIVES

Welcome to The Shirley Health Partnership

Welcome to The Shirley Health Partnership. We were established in January 2017 as a training practice combining the Grove Medical Practice with Regent's Park Surgery, covering a patient population of 15,000. This is an up-to-date resource relating to our Partnership.

We will keep it current with any news, developments and details that are relevant to the practice and our patient community.

Our Values

We aim to provide the highest quality of professional, compassionate and patient-centred medical care.

We care. We listen. We want to help. We can be trusted. We are good. We teach. We have fun!


Coronavirus (COVID19) Information as at 26 March 2020 updated 8 April 2020

Important information about the coronavirus (COVID-19)

The NHS across Hampshire and Isle of Wight will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible

  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household

  • any medical need, or to provide care or to help a vulnerable person

  • travelling to and from work, but only where this absolutely cannot be done from home

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact NHS 111 to tell them you're staying at home.

 

Use the NHS 111 online coronavirus service if:

  •     you feel you cannot cope with your symptoms at home
  •     your condition gets worse
  •     your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

 

Everyone is being reminded to follow Public Health England advice to:

  •     Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  •     Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  •     Avoid touching your eyes, nose and mouth with unwashed hands.
  •     Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

Your GP cannot test for COVID 19.


Privacy Notice - Coronavirus (COVID-19) pandemic and your information

The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.

The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'

The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.

Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.

The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you.
Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.

If you are concerned about how your information is being used, please contact the Practice Manager or speak to your Doctor.


Changes to Appointments during Covid-19 pandemic – Please Read

We will be moving to primarily initial telephone consultations, video consultations and e-consultations (online consultations) so that we can support our patients that do not need to come into the surgery in the most effective way. You may then be asked to attend the surgery following this. If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.

 

We continue to have processes to ensure immunisations, prescriptions and all other essential care continues such as baby immunisations and 6 week checks. Please remember that if you are unwell for other reasons e.g. abdominal pain/found a breast lump/mental health or any other significant illnesses you should still ask for help and call our reception team.

 

We will not be booking any further new routine face to face appointments until it is safe to do so.

 

If you need to see a GP or Nurse urgently, please call the surgery and book a telephone consultation. Please advise us if you have a smart phone and you would be happy to have a video consultation on your mobile phone. Please ensure we have your correct mobile number.

 

To keep telephone lines clear, we ask that for any non-urgent issues (do not need to be dealt with that day) you use e-consult where possible. See below e-consult banner.

 

HOW CAN YOU HELP?

  • If you are told to come to the surgery for an assessment please listen carefully to the instructions given. You may be asked to wait in your car until the clinician calls you in, you may then be directed to wait in a different area. This is to protect you and other patients.
  • Register for the NHS app to be able to request prescriptions and look at test results. See NHS App link below.
  • Do not call the GP surgery unless you need to, surgery phone lines are facing high demand. Please use the online 111 tool to try to self-manage first using this link - NHS 111
  • Register for electronic prescribing and inform your pharmacy that you wish to nominate them. You can then request prescriptions online and they will be issued electronically to your pharmacy, avoiding your need to visit the surgery.

We need to work together to ensure we can protect our patients and staff and maintain consistent care for all our population.

Thank you for your help and support. Drs Burgess, El-Gohary, Faizi, Ferguson, Fisher-Plum and Kumar


NHS App

The NHS App lets you book GP appointments (currently suspended), order repeat prescriptions and access a range of other healthcare services. The NHS App is for people aged 13 and over who are registered with a GP surgery.

The NHS App is free to download from the App Store and Google Play.

Click Here NHS App


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eConsult has been available for our Patients since 13 March 2018.

You can eConsult with your own GP/Practice Team at your own convenience and they will get back to you within 48 hours. 
The next time you come into Shirley Health Partnership ask a member of the Reception Team for more information.

Accessibility Information

The Shirley Health Partnership drives to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate. We want to know if we can support you to lipread or use a hearing aid or communication tool.

If you find it hard to read our letters or if you need someone to support you at appointments, please let us know either in person at reception, or via completion of our Accessible Information form.

Download our Accessible Information Form here

Our website has been designed with flexibility in mind, so that you can change the style, size and colour of the font used, as well as the background colour. You are also able to translate this into your native language using the function on the top right of your browser. There are guides written to show how you can customise to your needs which can be found here.

Telephone Service

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We are very sorry that our phone lines are not always functioning correctly and apologise for the occasional loss of our telephone service, this has been for technical issues which we are confident are now resolved. We are also aware of the on-going issue with our telephone access, in particular telephone calls to the partnership number 023 8078 8500 being unanswered for a lengthy time at peak times for which we apologise in advance for. We continue to recruit and train reception staff as a priority so that we can improve our patient telephone access.Thank you for your  understanding.


EASTER - The Partnership will be OPEN on Friday 10 April and Monday 13 April 2020.

(Site updated 08/04/2020)
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