STAY ALERT - CONTROL THE VIRUS - SAVE LIVES
You will need to wear a face covering when attending for an appointment
For All Patients
During this difficult time, we want to assure you that we are still here for your health needs. It is especially important to remember that there are health problems other than COVID-19 that you may need help with and that if you have a medical emergency you still need to access urgent healthcare. Please do not put off contacting us if you have a medical need, sometimes contacting us can prevent a hospital admission if we can treat you promptly. You can contact us via e-consult or telephone and we will conduct a remote assessment as approapiate. This may mean we respond to queries via email, phone you or conduct a video consultation with you.
If you need to be seen face to face we can arrange to do this safely, following national guidance to minimise the risk of infection. We also have the ability to discuss your care with hospital specialists when needed. The hospital is still “open for business” and if you need hospital care we can support you with this.
Outside of our opening hours, if you have an urgent medical (physical or mental health) need please visit NHS 111 or call 111 if you cannot access the website.
If you develop symptoms of COVID 19 (new, continuous cough, fever ≥37.8) please NHS 111 Covid-19 or call 111 directly.
At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else might be infectious so staying at home when well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19. GPs and hospitals are still providing the same safe care that they have always done for children . If you are not sure if your child is unwell and whether they need to be seen, click here https://www.what0-18.nhs.uk/national call 111 or contact your GP. For information about crying babies, click here http://iconcope.org/parentsadvice/). If your child appears severely unwell and advice is not quickly available call 999 or take them to ED as you would in other times
STAY ALERT - CONTROL THE VIRUS - SAVE LIVES
Stay at home to stop Coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
any medical need, or to provide care or to help a vulnerable person
travelling to and from work, but only where this absolutely cannot be done from home
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact NHS 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
Your GP cannot test for COVID 19.
Privacy Notice - Coronavirus (COVID-19) pandemic and your information
The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.
The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'
The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.
In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.
Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.
The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you.
Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.
It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
Summary Care Record (SCR) Covid-19 Supplementary privacy notice can be SCR Privacy Notice
If you are concerned about how your information is being used, please contact the Practice Manager or speak to your Doctor.
STAY ALERT - CONTROL THE VIRUS - SAVE LIVES
Changes to Appointments during Covid-19 pandemic – Please Read
We will be moving to primarily initial telephone consultations, video consultations and e-consultations (online consultations) so that we can support our patients that do not need to come into the surgery in the most effective way. You may then be asked to attend the surgery following this. If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.
We continue to have processes to ensure immunisations, prescriptions and all other essential care continues such as baby immunisations and 6 week checks. Please remember that if you are unwell for other reasons e.g. abdominal pain/found a breast lump/mental health or any other significant illnesses you should still ask for help and call our reception team.
We will not be booking any further new routine face to face appointments until it is safe to do so.
If you need to see a GP or Nurse urgently, please call the surgery and book a telephone consultation. Please advise us if you have a smart phone and you would be happy to have a video consultation on your mobile phone. Please ensure we have your correct mobile number.
To keep telephone lines clear, we ask that for any non-urgent issues (do not need to be dealt with that day) you use e-consult where possible. See below e-consult banner.
HOW CAN YOU HELP?
- If you are told to come to the surgery for an assessment please listen carefully to the instructions given. You may be asked to wait in your car until the clinician calls you in, you may then be directed to wait in a different area. This is to protect you and other patients.
- Register for the NHS app to be able to request prescriptions and look at test results. See NHS App link below.
- Do not call the GP surgery unless you need to, surgery phone lines are facing high demand. Please use the online 111 tool to try to self-manage first using this link - NHS 111
- Register for electronic prescribing and inform your pharmacy that you wish to nominate them. You can then request prescriptions online and they will be issued electronically to your pharmacy, avoiding your need to visit the surgery.
We need to work together to ensure we can protect our patients and staff and maintain consistent care for all our population.
Thank you for your help and support. Drs Burgess, El-Gohary, Faizi, Ferguson, Fisher-Plum and Kumar